Payment failed

Please follow these troubleshooting steps: 1. Check if you have multiple Google accounts linked to your Google Play account. If yes, ke...

Unable to purchase

Please follow these troubleshooting steps: 1. Close all running applications on your device.[This will help prevent any potential payme...

为什么我的充值需要很长时间才能处理？

请耐心等待付款过程完成。 如果长时间等待（超过 5 分钟）后仍无法正常工作，请尝试检查您的网络以确保您有稳定的互联网连接。 如果连接稳定且购买仍需要较长时间处理，请再次联系我们的客服。

Purchase not received

To resolve the issue, please follow these steps:Please restart the game and verify if the items have been credited to your account.After com...

Charged twice

As per our refund policy, it's important to adhere to the rules set by the third-party platform for any restrictions on refunds. For is...

遇到购买异常怎么办？

请检查您是否有多个谷歌账户登录Google Play。我们建议您只保留您用于下载游戏的账户登录，并确保银行卡或其他支付信息有效。请同时清除 付款前缓存 Google Play还建议您通过 Google Play 官网的故障排除流程检查您的帐户和付款：https://support...

Failed to purchase

Hello, if you encounter any difficulties while trying to make in-game purchases, don't worry! We've got you covered with an alternative solu...

Payment was successful, but items were not delivered.

There might be delays in item deliveries due to a high volume of payment requests. Please allow 1-3 hours to pass before checking if the ite...

Delayed item delivery

We want to inform you that there might be delays in item deliveries at the moment due to a surge in payment requests. To help resolve the is...

Mispurchased season pass level.

The purchasing scenes in the game all have a long-hold confirmation button. Once confirmed and purchased, refunds will not be available.If y...

Refund - Variants, Credit Bundles & Season Pass

We want to inform you that refunds for related items are currently not supported. We kindly ask you to carefully consider your purchases bef...