未收到购买商品

要解决此问题，请按照以下步骤操作：检查购买费用是否已成功从您的银行账户中扣除。如果未显示费用，请与您的银行联系，确认这并非交易传输延迟造成的。如果交易失败，您可以重新尝试购买。如果费用已成功从您的银行账户中扣除，请检查您的游戏账户和收款以查看购买是否已反映。如果购买的物品或货币丢...

购买失败

如果您在游戏内购买时遇到任何困难，别担心！我们为您提供了其他解决方案。您可以通过以下提供的链接方便地获取您想要的物品： https://shop.marvelsnap.com/请确保您拥有足够的金币，以便顺利进行扣款。如果您仍然遇到类似问题或需要进一步帮助，请随时联系我们。我们...

遇到购买异常怎么办？

请检查您是否有多个谷歌账户登录Google Play。我们建议您只保留您用于下载游戏的账户登录，并确保银行卡或其他支付信息有效。请同时清除 付款前缓存 Google Play还建议您通过 Google Play 官网的故障排除流程检查您的帐户和付款：https://support...

Payment failed

Please follow these troubleshooting steps: 1. Check if you have multiple Google accounts linked to your Google Play account. If yes, ke...

Unable to purchase

Please follow these troubleshooting steps: 1. Close all running applications on your device.[This will help prevent any potential payme...

为什么我的充值需要很长时间才能处理？

请耐心等待付款过程完成。 如果长时间等待（超过 5 分钟）后仍无法正常工作，请尝试检查您的网络以确保您有稳定的互联网连接。 如果连接稳定且购买仍需要较长时间处理，请再次联系我们的客服。

Charged twice

As per our refund policy, it's important to adhere to the rules set by the third-party platform for any restrictions on refunds. For is...

Payment was successful, but items were not delivered.

There might be delays in item deliveries due to a high volume of payment requests. Please allow 1-3 hours to pass before checking if the ite...

Delayed item delivery

We want to inform you that there might be delays in item deliveries at the moment due to a surge in payment requests. To help resolve the is...

Mispurchased season pass level.

The purchasing scenes in the game all have a long-hold confirmation button. Once confirmed and purchased, refunds will not be available.If y...

Refund - Variants, Credit Bundles & Season Pass

We want to inform you that refunds for related items are currently not supported. We kindly ask you to carefully consider your purchases bef...