为什么遇到游戏卡顿？

你好，游戏可能会因为网络的波动而产生延迟，请你优先检查网络设置是否正常，或切换成替换的网络再次尝试。如果您多次并持续遇到该问题，请及时与客服人员进行联系，我们将尽快协助您处理。

Unable to login

Hello, 【The latest version is 27.18.1】, please check if you haven't updated to the latest version and if you insist on playing the old one y...

金币负扣说明

你好！为了保障你的游戏体验，我们后续将不会直接对违规账号进行封禁，并将以金币扣负的形式替代。请您知悉，不符合规则的蓄意退款行为不利于维持良好游戏环境。感谢您的理解如果您对该处罚规则仍有疑问，请仔细阅读服务条款：https://sf16-draftcdn-sg.ibytedtos....

金币减少/负数

请你优先回忆是否近期是否曾经进行过退款的操作？我们对退款处罚规则进行了调整，为了保障你的游戏体验，我们后续将不会直接对退款账号进行封禁，而是以金币扣负的形式替代。但相关操作并不会影响您其他游戏体验，您还是可以正常进行游戏！ 后续相关购买操作还请谨慎考虑。 请您知悉，不符...

Screen abnormal on PC

We have noticed the PC problem and the issue is under trouble-shooting right now. In the meantime, please try the following steps to see if ...

Card effects trigger anomalies

If you're still in the match, try restarting it with a stable network connection to address any issues. Record or take a screenshot and cont...

遇到bug怎么办？

要报告bug，请通过单击“与我们聊天”或选择“我需要与某人交谈”直接联系我们的团队，并提供以下信息：【问题描述】：遇到这个问题之前你在做什么或者发生的场景。【手机型号】：【问题发生时间】：【相关图片/视频】：完整清晰的录像或截图。

游戏卡死/崩溃

您好，遊戲閃退的情況可能與設備記憶體或網路連線原因有關，建議您在體驗遊戲時，可以先關閉運行中的其他程式，或者切換到穩定的網路。如果完成以上操作，重新啟動遊戲後仍然頻繁閃退或出現錯誤提示，可以聯繫遊戲客服進行回報。

Matchmaking abnormal

It appears that the issue you are experiencing could potentially be connected to network fluctuations or your device's performance. We kindl...

UI Display abnormality

It appears that the issue you are experiencing could potentially be connected to network fluctuations or your device's performance.We kindly...

Abnormal game settlement.

If you are still on the settlement page, it is recommended that you click on the corresponding field or card to view the corresponding energ...

Can't play games after updating the latest version

First, please ensure your game has been updated to the latest version! 【Current version is 20.23.0】If you have already completed the update ...

领取card art variant但只获得了积分

关于您咨询的关于点击领取卡片艺术变体但只获得了积分的问题。建议您通过我们的官方渠道更新到最新版本。 如果您有任何其他问题，请随时与我们联系，我们将永远在这里。 谢谢你的理解和支持。

Unable to update in non-test area

As of now, updates for the game in non-release regions are not supported. We appreciate your patience and hope that in the future, we will b...

Other abnormals

Thank you for your support for MARVEL SNAP! If you encounter any issues with the game not running normally, we suggest :Closing all running ...

Suggestions

Greetings! Your voice and perspective are invaluable to us. Please keep sharing your fantastic ideas and engaging with us on MARVEL SNAP. Sh...