Payment failed

Please follow these troubleshooting steps: 1. Check if you have multiple Google accounts linked to your Google Play account. If yes, ke...

Unable to purchase

Please follow these troubleshooting steps: 1. Close all running applications on your device.[This will help prevent any potential payme...

Delayed item delivery

We want to inform you that there might be delays in item deliveries at the moment due to a surge in payment requests. To help resolve the is...

Почему я не могу получить свою покупку?

Покупка может задерживаться по ряду причин.1: при местной покупке возможны проблемы с соединением.2: одновременно было проведено много други...

Charged twice

As per our refund policy, it's important to adhere to the rules set by the third-party platform for any restrictions on refunds. For is...

Что делать, если во время покупки что-то пошло не так?

Возможно, в Google Play одновременно используется несколько учётных записей Google. Мы советуем оставить только ту учётную запись, с которой...

Failed to purchase

Hello, if you encounter any difficulties while trying to make in-game purchases, don't worry! We've got you covered with an alternative solu...

Payment was successful, but items were not delivered.

There might be delays in item deliveries due to a high volume of payment requests. Please allow 1-3 hours to pass before checking if the ite...

Delayed item delivery

We want to inform you that there might be delays in item deliveries at the moment due to a surge in payment requests. To help resolve the is...

Mispurchased season pass level.

The purchasing scenes in the game all have a long-hold confirmation button. Once confirmed and purchased, refunds will not be available.If y...

Refund - Variants, Credit Bundles & Season Pass

We want to inform you that refunds for related items are currently not supported. We kindly ask you to carefully consider your purchases bef...