Payment failed

Please follow these troubleshooting steps: 1. Check if you have multiple Google accounts linked to your Google Play account. If yes, ke...

Unable to purchase

Please follow these troubleshooting steps: 1. Close all running applications on your device.[This will help prevent any potential payme...

Delayed item delivery

We want to inform you that there might be delays in item deliveries at the moment due to a surge in payment requests. To help resolve the is...

Purchase not received

To resolve the issue, please follow these steps:Please restart the game and verify if the items have been credited to your account.After com...

Charged twice

As per our refund policy, it's important to adhere to the rules set by the third-party platform for any restrictions on refunds. For is...

Payment abnormal

We understand that encountering difficulties while making in-game purchases can be frustrating. To offer you a convenient solution, we recom...

Failed to purchase

Hello, if you encounter any difficulties while trying to make in-game purchases, don't worry! We've got you covered with an alternative solu...

Payment was successful, but items were not delivered.

There might be delays in item deliveries due to a high volume of payment requests. Please allow 1-3 hours to pass before checking if the ite...

Delayed item delivery

We want to inform you that there might be delays in item deliveries at the moment due to a surge in payment requests. To help resolve the is...

Mispurchased season pass level.

The purchasing scenes in the game all have a long-hold confirmation button. Once confirmed and purchased, refunds will not be available.If y...

Refund - Variants, Credit Bundles & Season Pass

We want to inform you that refunds for related items are currently not supported. We kindly ask you to carefully consider your purchases bef...