Inappropriate player name

If you find your opponent was using an inappropriate player name, please use the link below to report it. We will take action after verifica...

Nickname changed

Your player name may not comply with our current policy. Please recall your past player name and ensure that any new names do not comply wit...

Intentional delaying move

It's great to notice when your opponent takes the game seriously, as it adds excitement and anticipation to the match. Embracing delays as a...

Why do my decks disappear from the Deck Edit UI?

If decks no longer properly appear in the Deck Edit UI, please try to play a game or switch scenes. If the problem persists, please try rest...

Why is my avatar/card back not showing up straight away after unlocking them?

If you don't see your unlocked avatar or card back as an available option, please try o play a game or switch scenes. If the problem persist...

what should I do if I lose connection during various game processes?

Sorry for any inconvenience. You can try to re-start the game app or switch networks to see if it works. Please feel free to let us know if ...

How do I contact customer support?

Enter the game, click the Gear icon to go to SettingsClick Player Support Follow the on-screen prompts to submit your report

How do I change my name?

You can click the “Gear"" icon in the homepage, go to ""Settings"", scroll to your name and click to edit it.Each account can only change it...

How do I change my avatar?

You can change your avatar by tapping the avatar icon on the main Play screen, then tapping a character and confirming the selection. All av...

How do I adjust game sound?

You can change the game's sound settings by clicking the Settings menu (gear icon) on the main Play screen.

How to adjust the quality?

By clicking the Gear at the top left corner of game main page, you can see the game quality section, where you can adjust game quality.

Screen abnormal

We understand that you may have encountered some abnormalities during gameplay, and we apologize for any inconvenience this may have caused....

Game stuck

If the game is stuck, it may be caused by device overloading or network fluctuations. To resolve this issue, we recommend closing other inac...

What should I do If my items lost?

We're truly sorry for the unpleasant experience you've had. Please try to re-login and check if the problem still exist. Please contact our ...

Harassment in match

While we believe the emotes between players is an interesting interaction, we do know that sometimes it can become overwhelming.  ...

Account suspension

Account suspension may have been caused by abnormal behavior of the account, such as the use of prohibited plugins.Please be sure to follow ...

Opponent cheating

We value your dedication to a fair gaming environment. If you encounter any rule violations or cheating, please use the link below to report...