Why do my decks disappear from the Deck Edit UI?

If decks no longer properly appear in the Deck Edit UI, please try to play a game or switch scenes. If the problem persists, please try rest...

Why is my avatar/card back not showing up straight away after unlocking them?

If you don't see your unlocked avatar or card back as an available option, please try o play a game or switch scenes. If the problem persist...

what should I do if I lose connection during various game processes?

Sorry for any inconvenience. You can try to re-start the game app or switch networks to see if it works. Please feel free to let us know if ...

How do I submit a report against another player?

To report another player, you can click on their portrait in-game and use the Report User function.  Select 'I need to talk to som...

How do I contact customer support?

1. In the app, click the Gear icon to go to your Settings2. Click Player Support3. Follow the on-screen prompts to submit your report based ...

How do I change my avatar name?

This feature is not available at the moment, but will be in the future.  Stay tuned!

How do I change my avatar?

You can change your avatar by tapping the avatar icon on the main Play screen, then tapping a character and confirming the selection. &...

How do I adjust game sound?

You can change the game's sound settings by clicking the Settings menu (gear icon) on the main Play screen.

How to adjust the quality?

By clicking the Gear at the top left corner of game main page, you can see the game quality section, where you can adjust game quality.

Why does my game black screen?

We're truly sorry for the unpleasant experience you've had. Blurred screens may be caused by the low performance of your device or network l...

Why does my game crash?

We're truly sorry for the unpleasant experience you've had. If you are experiencing crashes, please try clearing unused apps in the backgrou...

Why does my game stuck?

We're truly sorry for the unpleasant experience. Please clean up the background process or restart the game. Please contact our team directl...

What should I do If my items lost?

We're truly sorry for the unpleasant experience you've had. Please try to re-login and check if the problem still exist. Please contact our ...