Web shop log in looping

If you are experiencing issues logging in to the new MARVEL SNAP web shop, you may follow these steps:Update the app to the latest game vers...

Things to watch out for this June 10th

Players will need to update to the latest game version in order to make purchases on the web shop. Right now there may not be accurate messa...

Samsung MARVEL SNAP End of Support

Starting June 3rd the Samsung version of Marvel SNAP will no longer be supported. Please reinstall Marvel SNAP on the Google Play store with...

Web Shop Milestone Track Temporarily Disabled

Starting June 3rd the Marvel SNAP web shop milestone track feature will be temporarily shut off as we prepare for the launch of a new web sh...

Unintended cards in Seasonal Series 4 Packs and Daily Card rotations: Mercury and Hellion - June 3, 2025

Players who have not updated their game to the newest patch (v41) may be seeing two unintended cards in their Seasonal Series 4 Packs and Da...

Guest Account Issue

Starting June 10th, any players who are on guest accounts who have not logged in prior to June 9th will need to contact support to have thei...

Unable to login

Please ensure you update the game to the latest version which is 41.11.8.  You will not be able to continue playing normally on an outa...

Game crashing

We're sorry to hear you're experiencing this issue. It is recommended that you close other inactive programs or switch to a more stable...

Abnormal Game Behavior

Thank you for supporting MARVEL SNAP! If you encounter any issues with the game not running normally, we suggest :Ensure the game is up...

Game lag

An unstable network is often the root cause of gameplay latency. We would like to suggest you check your network status and change to a...

Card effect trigger anomalies

If you're still in the match, try restarting it with a stable network connection to address any issues.Record or take a screenshot and conta...

Why do gold decrease?

To ensure the gaming experience of our players, we have made adjustments to the relevant regulations for refund sanctions.In the future, ins...

Gold deduct/Negative gold

Please first recall whether you have recently processed any refund operations.We have adjusted the relevant regulations to ensure your gamin...

Screen abnormal on PC

We have noticed the PC problem and the issue is under trouble-shooting right now. In the meantime, please try the following steps to see if ...

What should I do if I encountered a bug?

To report a bug, go to Settings and click the Report a Bug button. Kindly provide description of the bug you are experiencing and submit. It...

Matchmaking abnormal

It appears that the issue you are experiencing could potentially be connected to network fluctuations or your device's performance. We kindl...

UI Display abnormality

It appears that the issue you are experiencing could potentially be connected to network fluctuations or your device's performance.We kindly...

Abnormal game settlement.

If you are still on the settlement page, it is recommended that you click on the corresponding field or card to view the corresponding energ...

Can't play games after updating the latest version

Please ensure your game has been updated to 40.11.0 version. If you have already completed the update and continue to encounter similar...

Suggestions

Greetings! Your voice and perspective are invaluable to us. Please keep sharing your fantastic ideas and engaging with us on MARVEL SNAP. Sh...