Game lag

An unstable network often is the root cause of gameplay latency. We would like to suggest you check your network status and change to an alt...

Unable to login

Hello, 【The latest version is 27.18.1】, please check if you haven't updated to the latest version and if you insist on playing the old one y...

Why do gold decrease?

To ensure the gaming experience of our players, we have made adjustments to the relevant regulations for refund sanctions.In the future, ins...

Gold deduct/Negative gold

Please first recall whether you have recently processed any refund operations.We have adjusted the relevant regulations to ensure your gamin...

Screen abnormal on PC

We have noticed the PC problem and the issue is under trouble-shooting right now. In the meantime, please try the following steps to see if ...

Card effects trigger anomalies

If you're still in the match, try restarting it with a stable network connection to address any issues. Record or take a screenshot and cont...

What should I do if I encountered a bug?

To report a bug, please contact our team directly by clicking 'chat with us' or selecting 'I need to talk to someone', and provide the follo...

Game crash

Game crashes may be caused by device overloading or network fluctuations.It is recommended that you close other inactive programs or switch ...

Matchmaking abnormal

It appears that the issue you are experiencing could potentially be connected to network fluctuations or your device's performance. We kindl...

UI Display abnormality

It appears that the issue you are experiencing could potentially be connected to network fluctuations or your device's performance.We kindly...

Abnormal game settlement.

If you are still on the settlement page, it is recommended that you click on the corresponding field or card to view the corresponding energ...

Can't play games after updating the latest version

First, please ensure your game has been updated to the latest version! 【Current version is 20.23.0】If you have already completed the update ...

Claim the card art variant but only got the credit

Regarding the question about the click to receive the card art variant that you consulted, but only got the credit.We suggest that you can u...

Unable to update in non-test area

As of now, updates for the game in non-release regions are not supported. We appreciate your patience and hope that in the future, we will b...

Other abnormals

Thank you for your support for MARVEL SNAP! If you encounter any issues with the game not running normally, we suggest :Closing all running ...

Suggestions

Greetings! Your voice and perspective are invaluable to us. Please keep sharing your fantastic ideas and engaging with us on MARVEL SNAP. Sh...