Account lost

If you have already linked your Apple/Google account, you should be able to log in using the linked account credentials.In case you encounte...

Guest account lost.

 We would like to inform you that the guest account may be lost after each game update.To ensure a seamless gaming experience and to re...

Failed binding account

You may try using a different third-party account to bind and log in, as this might lead to a successful login. Sometimes, using an alternat...

Why is the game disconnected?

Sorry for any inconvenience caused. Please try to reconnect, or switch networks to see if the situation improves. Please feel free to let us...

Why can't I log into the game?

We're truly sorry for the unpleasant experience. Please clear all background processes, restart the game, and see if the problem is resolved...

How do I link my account?

You can follow these steps to link your account:1. After downloading the game, you can select ""Sign in with Google"" or ""Sign in with Appl...

How to delete account ?

We want to emphasize the importance of careful consideration before proceeding with any account deletion. Once the account is deleted, you w...

Account stolen

We want to assure you that we will not interfere with your Apple/Google account in any way.If you encounter any account-related issues, we s...

Unable to bind account

Please try the following steps, which may help you solve the problem:1. Close all running applications and try connecting to a different int...

Account bound

It seems that the account you are attempting to bind has already been used before. Please try to recall if you have previously linked this a...

How to cancel deletion?

If you are willing to proceed with the account cancellation process, please pay attention to the following two rules: 1. There will be ...

Can the deletion process be expedited?

We want to inform you that once the account cancellation process is initiated, it cannot be expedited.To maintain a high level of security, ...

Swap account binding

Hello! If you encounter any abnormalities with your Apple/Google account, we advise you to promptly visit the third-party account platform t...

Can I change my account binding?

We want to inform you that unbinding is not supported once you have successfully bound a third-party account.If you suspect any abnormal act...

Unlink account

Hello! We want to inform you that unbinding is not supported once you have successfully bound a third-party account. If you suspect any abno...