To report a bug, go to Settings and click the Report a Bug button. Kindly provide description of the bug you are experiencing and submit. It will generate a fingerprint. Copy the finger print and then press Player Support and provide the following information:

 

[Issue Description]: What you were doing before encountering this problem or the scene where it occurred.

 

[Phone Model]:

 

[Issue Occurrence Time]:

 

[Related Images/Videos]: Complete and clear video recordings or screenshots.

 

[Fingerprint String]