There may be several reasons for your purchase not arriving yet.
1 - There might have been a connection issue when the local transaction took place.
2 - Too many other transactions are taking place at the same time, so each purchase takes time to process.
Please wait for 8-12 hours from the time of making the purchase. If the problem persists, please contact us directly by tapping ''Chat with us'' at the bottom of the Support page as soon as possible.