To resolve the issue, please follow these steps:

1. Check to see if the cost of the purchase has been successfully deducted from your bank account.
2. If charges do not reflect, check with your bank to ensure this is not just a delay in transaction transmittal. If it was unsuccessful, you may reattempt to make the purchase.
3. If the charge was successfully deducted from your bank account, kindly check your game account and collection to see if the purchase reflected.
4. If the purchased items or currency are missing, kindly restart the game and verify again if the items have been credited to your game account.

If the above steps do not work, please contact our customer service team immediately. We will be more than happy to assist you. Thank you for your support!

 

Reminder: Always ensure you have a stable internet connection when making purchases. Avoid multiple submission of purchases to avoid getting double charged.