To resolve the issue, please follow these steps:
  1. Please restart the game and verify if the items have been credited to your account.
  2. After completing the first step, it was still observed that the item had not been credited. Please try initiating any purchase within the game(no payment required).
  3. Restart the game to check again.
If the above steps have not been effective, please contact our customer service team immediately. We will be more than happy to assist you promptly. Thank you for your understanding!