If you did not receive a purchase, made a duplicate purchase or have other issues with a recent purchase you made, please reach out to Player Support for further assistance before initiating a refund.

Refunding a purchase will result to a claw-back of the item's gold value. We strongly advise you to please reconsider before requesting for a refund.

Should you wish to proceed with a refund, please note that purchases made using real money are handled by their respective platforms such as Apple or Google.

Here are some links than can direct you towards the refund process of each platform:
Web shop (Xsolla)

• https://help.xsolla.com/refunds/refund-my-digital-purchase

Apple

• https://support.apple.com/en-us/118223

Google

• https://support.google.com/googleplay/workflow/9813244?hl=en

Steam

• https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825

Please let us know if you have other questions.