Please try to recall if you have recently processed any refund.

We have adjusted the relevant regulations to ensure your gaming experience. In the future, instead of directly suspending violative accounts, we will deduct their gold as a substitute.

This will not generally affect your game experience and you can play the game normally such as playing ranked matches or participating in limited-time game modes. Finally, please consider your own needs before making a purchase.

Please keep in mind that deliberate refunds that do not comply with the rules are not conducive to maintaining a good gaming environment. We appreciate your understanding.

If you would like to clear the negative balance, please let us know so we can assist you.