To ensure the gaming experience of our players, we have made adjustments to the relevant regulations for refund sanctions.

In the future, instead of directly suspending violative accounts, we will deduct their gold coins as a substitute.

Please keep in mind that deliberate refunds that do not comply with the rules are not conducive to maintaining a good gaming environment. Thank you for being so understanding

This adjustment may draw your attention. If you have any doubts regarding the rule, kindly refer to the user agreement:draftcdn-sg.ibytedtos.com/obj/ies-hotsoon-draft-sg/Snap/snap_terms_of_service_en.html；

The corresponding penalty rules for refunds of different commodities are listed below:https://sf16-draftcdn-sg.ibytedtos.com/obj/ies-hotsoon-draft-sg/Snap/snap_terms_of_service_en.html ；