As per our refund policy, it's important to adhere to the rules set by the third-party platform for any restrictions on refunds.

 

For issues related to charging twice at present, after consulting customer service and completing the verification, you will be able to directly contact the corresponding recharge platform to apply within 14 days or 48 hours of the order payment time. Authorized refunds caused by abnormalities and other related reasons will not be recorded in the violation record.

 

In the rare event that a refund might not go through successfully, please don't hesitate to get in touch with us. We'll be more than happy to explore alternative options, such as exchanging the equivalent value in gold, to ensure you receive the appropriate resolution.