Please follow these troubleshooting steps:
1. Check if you have multiple Google accounts linked to your Google Play account. If yes, keep only the account used for downloads and purchases.
2. Ensure that your bank card/payment information is updated and functioning correctly.
For platform account concerns or other purchase-related inquiries, please visit the official link:
Additionally, we've got you covered with an alternative solution.
You can conveniently acquire the items you desire through this provided link: https://pay.nvsgames.com/topup/262304
Moreover, if you wish to explore and purchase other fantastic bundles like Token Tuesday, etc., kindly ensure that you have enough gold to make the deduction smoothly