Please try the following steps, which may help you solve the problem:

1. Close all running applications and try connecting to a different internet source to see if that resolves the issue.

2. Verify that your device meets the minimum specifications required for the application to run smoothly.

3. Restart your device to refresh its settings.

 

After completing the above steps, please go to “Setting”, scroll down to the section "Link Account", and choose to link either your Apple or Google account.

 

If the problem persists despite trying the above steps, please check for any abnormalities with your account. If necessary, contact the corresponding platform's support team for further assistance.